Due to various staff outages related to ongoing COVID-19 situations, order shipments may be delayed by our fulfillment partners. If you have not received a shipping notification within 10 days of placing your order, please submit a ticket 
HERE, and we would be happy to contact the appropriate fulfillment partner on your behalf.


Please Note:

  • We are unable to process any order alterations once they have been forwarded for fulfillment. We apologize for any inconvenience this may cause.
  • Processing time for an order would depend on where you are located. You will receive a dispatch notification via email when your order is sent, and all orders are sent out with tracking information when applicable. This may also provide an estimated delivery date. Please note that the delivery dates are estimates only, and provided to us by the couriers used for shipping. These dates are not determined by Chip Theory Games.

Pre-Orders

  • Please note that any orders containing pre-order products will not ship until the entirety of the order contents are in hand and ready to ship. We will do our best to provide accurate timelines on when we expect pre-order products to reach in-stock status.
  • Pre-orders will be charged in full at the time the order is placed

US Order Processing Time

  • There is generally a 5-7 business day processing period from the time you place your order. Holidays and large volumes of orders may affect how quickly we can process orders.
  • Please allow an additional 7-10 business days for delivery from the time that your tracking information is received. Holidays may delay delivery estimates. We do not offer express or next day shipping, and once orders are with postal couriers, we cannot affect delivery speeds.

Canada Order Processing Time

  • There is generally a 2 week processing period from the time you place your order. Holidays and large volumes of orders may affect how quickly we can process orders. We will do our best to make proper announcements if we are seeing slower than usual processing times.
  • Please allow an additional 7–14 business days for delivery from the time that your tracking information is received. Holidays may delay delivery estimates. Once orders are with postal couriers, we cannot affect delivery speeds, and we do not offer express or expedited shipping.

European Order Processing Time

  • There is generally a 1–2 week processing period from the time you place your order. Holidays and large volumes of orders may affect how quickly we can process orders. We will do our best to make proper announcements if we are seeing slower than usual processing times.
  • Please allow an additional 7–14 business days for delivery from the time that your tracking information is received. Holidays may delay delivery estimates.
  • Orders to Europe ship from our fulfillment partners at Spiral Galaxy Games in the UK, and are shipped out EU friendly with delivery duties paid for those countries. Countries outside of the EU may be subject to additional customs or duties fees upon arrival. We will not refund these fees. Please see our list of European Union friendly countries if you are unsure if this includes your location.

Asian Orders Processing time

  • There is generally a 2–3 week processing period from the time you place your order. Holidays and large volumes of orders may affect how quickly we can process orders. We will do our best to make proper announcements if we are seeing slower than usual processing times.
  • Orders are fulfilled by our partners at VFI, and are delivered via in-country hub shipment. Delivery timeframes are location-dependent, and may vary greatly. Please allow up to 180 business days for delivery from the time that your tracking information is received. Holidays may delay delivery estimates.

Australian and New Zealand Order Processing Time

  • There is generally a 2–3 week processing period from the time you place your order. Holidays and large volumes of orders may affect how quickly we can process orders. We will do our best to make proper announcements if we are seeing slower than usual processing times.
  • Please allow an additional 7–10 business days for delivery from the time that your tracking information is received. Holidays may delay delivery estimates.

Other Regions

Chip Theory Games is currently able to ship all of our products to anyone across the globe, with the exception of Mexico, Central America, South America, the Russian Federation, and Brazil.

Unfortunately, due to world courier issues, including those related to the COVID-19 pandemic, we cannot guarantee arrival of products to these regions, and as such will not be offering shipping there until we are able to find a solution.